Meet the team

Leaders in patient and family experience, family centered care, and support and quality improvement. Several staff on the NICU Innovation team have obtained their Certified Patient Experience Professional (CPXP) certification, which ensures that March of Dimes programs continue to be a relevant and accessible resource for hospitals as they make progress towards their patient and family experience goals.  For more information on the certification program visit the Patient Experience Institute.

Kara Gilardi

MPH, Regional Director of NICU Family Support. Kara is responsible for staff management, program partnerships and quality assurance for select NICU Family Support sites across the country.

Laura Miller

BME, CPXP, Managing Consultant. Laura oversees the NICU Training Institute, bringing evidence-based, family-centered education to hospital staff.

Jennifer Nicoletti

Director of Educational Outreach & Marketing. Jennifer oversees the Healthy Babies Healthy Business Program, Nursing Programs and Consumer Education Products available through the online and printed product catalogs.

Kimberly Paap

Manager of NICU Innovation. Kim manages the creation of NICU Family Support materials, NICU Family Support operations and corporate partnerships.

Heather Reimer

MSW, Manager of NICU Family Support. Heather provides guidance to NICU Family Support programs and focuses on quality assurance, including data management and tracking of program initiatives.

Jennifer Schum

RN, CPN, Regional Director of NICU Family Support. Jennifer is responsible for staff management, program partnerships and quality assurance for select NICU Family Support sites across the country.

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