March of Dimes is committed to providing superior customer service by understanding and meeting the needs of our constituents, by delivering programs and services based on the input of our customers, and by continuously collecting feedback to assess where our programs are successful, and where improvements are needed.

 We have a strong customer-service philosophy that our consumers must be key drivers of their own service; our programs are built with a great deal of input from the consumers who receive them.  There is feedback provided at all points of service delivery to help individuals meet their specific goals.  We place a high priority on our consumers’ empowerment and independence, and by working together with them, we feel that we can create the best program for their needs.

 We believe it important to “close the loop”; that we must obtain feedback not only when establishing and delivering a consumer program, but also after services are delivered.  We have a dedicated research department who measure program performance through a computerized system.  These results are matched against established program targets and objectives to determine how our programs measure against consumer needs.  See Research and Quality for more information.

 As a leading provider of services for people with disabilities in Ontario and Canada, March of Dimes places a high value on meeting the needs of our consumers, and ultimately enriching lives through accessibility, empowerment and independence.